Following an Emergency Department (ED) visit or in-patient hospitalization, the average patient is faced with a myriad of challenges, from deciphering discharge instructions to overcoming access issues. If left to self-navigate, these barriers can result in missed appointments, gaps in care, avoidable re-admissions, ED bounce backs and patients being forced to seek care outside of the network.
In this webinar, “Patient Navigation 2.0: If your patients are still self-navigating, you’re both losing out,” Care Continuity leaders discuss the negative impact from patient self-navigation and what healthcare organizations can do to overcome these challenges, improving outcomes and patient experience while also producing a positive ROI.
Care Continuity founder and CEO Andrew Thorby and Chief Strategy Officer Kyle Callahan speak on results that are being achieved today at top U.S. healthcare organizations to improve patient navigation through a blended “part-tech, part-human” approach.
Just some of the performance gains include:
- Less than an 8% no show rate
- 71% of follow-ups scheduled within seven days
- 24% reduction in seven-day ED return visits
- 4:1 ROI through increased in-network care
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